We value your business 100% so please contact us for any reason if you are not satisfied with your order. new, unused chemicals & accessories may be returned for 100% refund within 30 days. Sales on machines and equipment are final - ex: mytee, rupes, and skids At our discretion, any/ALL returns are subject to a 15% restocking fee. mytee & rupes Repairs must be paid at time of completion. you have 30 days to pickup & pay. After 30 days we reserve the right to recoup our costs by selling it.